Biography

Career Objective:

To be recognized and remembered as a dedicated employee, whilst developing personally and professionally

Education:

2015 – Bendigo TAFE
BSB50613 – Diploma of Human Resources Management
BSB51107 – Diploma of Management

2008 – EXCOM Education
A+ IT Support Technician (Parts 1 & 2)
Microsoft Certified Systems Administrator in Windows (MCSA) 2003
Certified Help Desk Analyst

1991 – 1994: Bachelor of Education (Secondary Science)
University of Melbourne

1984 – 1990: Victorian Certificate of Education
Glen Waverley Secondary College

Technical Skills
Operating Systems
Experience and high end knowledge of Windows clients XP, Vista, 7 AND 8 as well as Windows Servers 2003 & 2008.

Hardware
Building and repairing PC’s, including printers and PC components
Installed and configured a home Active Directory network for PC’s, Mac OSX and Windows 2008 and 2012 servers.

Software
MS Office Suite, including Outlook
Internet Explorer

Internet / Webpage
Design, develop and implementation of websites

Certifications

Microsoft Certified Professional -#6141132
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MCITP

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Apple Associate -#79798
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CompTIA – COMP001006909584
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A__Certified

Help Desk Analyst – H.D.A. 417924
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ITIL Foundation v3 – #19348
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Employment History

Current
Castlemaine Health
§ Helpdesk support
§ Workstation hardware and software maintenance
§ Maintaining server systems and LAN equipment
§ Data and systems backups
§ E-Mail and Public folder system management

January 2010 – May 2014
Bendigo Regional Institute of TAFE
PC Consultant
§ 1st level hardware support
§ New hardware instillation
§ New technology investigation and implementation
§ Workstation hardware and software maintenance

September 2008 – December 2009
Echuca Regional Health
IT Support Officer
§ Helpdesk support
§ Workstation hardware and software maintenance
§ Maintaining server systems and LAN equipment
§ Data and systems backups
§ E-Mail and Public folder system management

1994 – October 2007
Crown Casino
Gaming Supervisor
July 1999 – October 2007
§ Controlling gaming tables
§ Ongoing staff training and development
§ Customer service including dispute resolution
§ Electronic Surveillance
§ Staff supervision and management
§ Staff performance reviews
§ Peer coaching of computer programs / systems

Dealer / Croupier
July 1994 –July 1999
§ Dealing various casino games, including American Roulette, Blackjack & Baccarat in compliance with regulations
§ Customer relations
§ Computer assistance

1989 – 1994
Eastern School Supplies
Stock room manager (seasonal)
§ Receiving and delivery of stock
§ Stock taking and control
§ Data entry and administration
§ Customer service and sales
§ Development of stock database
§ Staff training and assistance

Achievements:
Crown Service Leader March 2006 Crown Limited
Leadership Development Program August 1996 Crown Limited
Employee of the Month January 1996 Crown Limited